TERMS & CONDITIONS

Acceptance

Dear customers, for all tickets & tours:

With the booking or purchasing of a ticket, you indicate acceptance of these and other terms and conditions.

Should you not wish to accept these terms and conditions kindly inform staff.

Disclaimer & Indemnity

Dear customers, for all tickets & tours:

We accept no responsibility for lost, stolen or damaged property.  

All activities are undertaken at your own risk, we accept no responsibility for any injuries during the tour (See insurance below)

General

Dear customers, for all tours:

It is a company requirement that a life jacket is worn at all times, failure to adhere to this can result in your tour being cancelled.

Failure to adhere to instructions from guides or acting in an irresponsible manner will lead to your tour being cancelled.

Lost or broken equipment will be charged for at current rates

Cancellations & Refunds

Dear customers, for all tickets:

Cancellations or refunds due to weather are not accepted.  

We reserve the right to change schedules, stops and times of our tours due to weather and time available.

• All tickets are non-refundable

Insurance cover

Dear customers, for all tours:

Insurance cover is provided for all ticket holders as stipulated by our current insurer.

It is an insurance requirement that a life jacket is worn at all times, failure to adhere to this will void your insurance cover.

Failure to adhere to instructions from guides or acting in an irresponsible manner leading to injury will void your insurance cover.

Bookings

Dear customers, for our online bookings for Pay Now or Pay On Arrival:

Please wait at the reception of your hotel / resort (or where directed bystaff) at the following times:

Full Day Pick up time is 09:20 am

Half Day Pick up time is 11:20 am

Please be on time, If our driver cannot find you, We will have to cancel your trip. Additional taxi pick-ups will be charged at 100 Baht / person.

If you not see our driver at the reception at your resort/ hotel please call +6677456326, +66899094690 (our Main Office)

Please check the weather conditions before booking, Late cancellations or refunds due to weather are not accepted.  

We reserve the right to change schedules, stops and times of our tours due to weather and time available.

Please note that our tours operate from Koh Tao. If you are staying on Koh Samui or Phangan please see the ferry schedule below and ensure you arrive on Koh Tao on time.

LOMPTAYAH TIME SHEDULE FROM KOH SAMUI, KOH PHANGAN AND CHUMPHON

18/15 Moo 2 Mae Haad , Koh Thao, Suratthani 84360 – THAILAND

oxygentour@gmail.com

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